Technical Account Manager (CloudOps/FinOps)

Location: 100% remote, US only; company headquarters are outside Baltimore, Maryland and Washington, DC.

Company

Kion provides a centralized CloudOps and FinOps platform for multi-cloud, multi-organization, and multi-account visibility and controls.

What you will do

• Manage a portfolio of approximately 15–18 customer accounts as the primary technical contact.
• Lead onboarding to achieve measurable value within 90 days and own the technical customer lifecycle through renewal.
• Run structured technical check-ins, office hours, business reviews, health reviews, and usage reports.
• Advise customers on platform upgrades, release notes, known issues, phased rollouts, and new capabilities including AI-assisted tooling.
• Troubleshoot platform issues involving compliance dashboards, spend reporting, permissions, integrations, and enforcement policies.
• Guide cloud governance and FinOps decisions, coordinate with Support, Product, Engineering, and Account Executives, and represent customer bugs and feature requests internally.

Requirements

• 4–8 years of experience in technical consulting, solutions engineering, implementation, professional services, or equivalent customer-facing technical work.
• Technical fluency in AWS, Azure, GCP, IAM, multi-account governance, compliance frameworks, and cloud cost management.
• Experience with government customer environments, including procurement, ATO and compliance processes, classification constraints, and self-hosted or customer-hosted deployments.
• Strong written and verbal communication, organizational skills, relationship management, and ability to interpret platform data and metrics.
• Bachelor’s degree in a relevant field or equivalent practical experience.
• Must be located in the United States for the remote role.

Nice to have

• Experience with cloud governance, FinOps, or cost management platforms.
• Familiarity with NIST 800-53, CIS Benchmarks, FedRAMP, or CMMC.
• Familiarity with Terraform or CloudFormation.
• Experience with customer success platforms, support ticketing systems, or AI-assisted tooling in customer-facing work.

Culture & Benefits

• 100% remote-first work schedule for US-based employees.
• Medical, dental, and vision benefits.
• 3% direct compensation contribution to a 401(k), with no employee match required.
• Unlimited PTO and regular virtual team engagements.
• Small-team collaborative environment focused on communication and innovation.