Support Engineer

Location: Brazil; 100% remote

Company

hirify.global provides nearshore staff augmentation and technology solutions, connecting Latin American technology professionals with U.S. companies. The client product is a veterinary software platform built with an Elixir backend, React frontend, and GraphQL.

What you will do

• Execute technical onboarding workflows, including environment provisioning, configuration, integration setup, and data imports.
• Manage customer decommissioning through data exports, environment teardown, access revocation, and closure documentation.
• Perform structured data migrations with validation, transformation, and quality assurance checks.
• Own and resolve technical tickets involving environment configuration, integrations, bulk data updates, and platform-level issues.
• Partner with Customer Success and Implementation Managers, including joining customer calls and explaining technical outcomes in plain language.
• Improve recurring support workflows through tooling, automation, runbooks, and process documentation.

Requirements

• Hands-on AWS experience, including practical familiarity with RDS, S3, EC2, or ECS, environment verification, and smoke testing.
• Proficiency with Git and GitHub, including creating, reviewing, merging, and verifying pull requests.
• Exceptional written and verbal English communication skills required, including confidence leading customer calls.
• Understanding of data privacy, least-privilege access, and secure data handling practices.
• Experience with Jira, Intercom, Front, or equivalent ticketing systems.
• Background check required as a condition of engagement due to production access.

Nice to have

• Familiarity with Terraform and Infrastructure as Code principles.
• Basic Kubernetes knowledge, including pod management and workload inspection.
• Experience using Helm charts to deploy and manage Kubernetes applications.

Culture & Benefits

• Remote work with location flexibility within Brazil and a reliable internet connection.
• USD compensation and paid time off.
• Autonomous work focused on results rather than fixed hours.
• Opportunity to work with U.S. companies on high-impact technology projects.
• Access to a multicultural network of more than 600 professionals across 25+ countries.
• Work-life balance initiatives and collaboration with experienced technology professionals.