Manager, Solutions Support Engineering (Cloud Security)

TL;DR

Manager, Solutions Support Engineering (Cloud Security): Leading a technical support team to deliver outstanding customer experiences for a cloud security platform with an accent on AI-driven automation and operational efficiency. Focus on mentoring engineers, managing high-priority escalations, and implementing scalable support models using AI tools.

Location: Must be a U.S. person (citizen, green card holder, or protected person) and reside in the contiguous United States.

Salary: $144,000 – $198,000 USD (Base salary only).

Company

A rapidly growing cloud security startup helping organizations secure their cloud environments and protect infrastructure for hundreds of global customers.

What you will do

• Manage, coach, and mentor a team of Technical Support Engineers.
• Drive initiatives to improve team productivity, processes, and procedures.
• Collaborate with internal teams and customers on high-priority technical escalations.
• Design and implement automated solutions to scale the support offering.
• Create and maintain technical knowledge base articles for internal and customer use.
• Partner with upper management on performance reviews and employee relations.

Requirements

• Must be a U.S. person (citizen, green card holder, or protected person) and reside in the contiguous United States.
• 5+ years of hands-on experience with AWS, Azure, or GCP infrastructure.
• Direct experience configuring and troubleshooting Kubernetes and virtualized environments.
• 1+ years of experience managing external technical support teams.
• Practical experience with security protocols, monitoring, and logging pipelines.
• Proven track record of writing scripts or building tools using AI APIs for automation.

Culture & Benefits

• Opportunity to work at a high-growth, industry-leading cloud security company.
• Collaborative environment with a global team of experts.
• Comprehensive benefits package including equity and bonus.
• Focus on innovation and creative problem-solving.
• Support for professional development and technical training.