Renewal Accounts Manager – SaaS

Location: Cairo, Egypt

Company

hirify.global develops healthcare IT and SaaS solutions for healthcare providers, hospitals, and imaging centers.

What you will do

• Develop and execute strategies to achieve and exceed service sales revenue targets.
• Drive SaaS contract renewals, promote upgrade plans, and identify upselling and cross-selling opportunities.
• Implement proactive engagement strategies to improve customer satisfaction, long-term commitment, and zero churn.
• Build relationships with partners, healthcare providers, hospitals, and imaging centers, serving as the primary contact for service inquiries and contract negotiations.
• Coordinate with Customer Care, Customer Success, Sales, Marketing, and Support teams to align services with customer needs.
• Analyze market trends and competitor offerings, track renewal performance, and report customer insights to management.

Requirements

• Bachelor’s degree in Engineering or a related field.
• 7+ years of healthcare IT experience in SaaS renewals, account management, customer success, or subscription sales.
• Proven ability to drive contract renewals, upsell and cross-sell services, and achieve revenue targets.
• Strong focus on customer retention, satisfaction, and zero churn.
• Experience managing relationships with enterprise customers.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to collaborate cross-functionally with Customer Success, Sales, Marketing, and Support teams.
• Strong analytical skills, including reporting on renewal performance and customer insights.
• Proficiency with CRM tools and SaaS business models.

Nice to have

• Healthcare IT experience in enterprise customer relationship management.

Culture & Benefits

• Full-time position based in Cairo, Egypt.
• Cross-functional collaboration with Customer Success, Sales, Marketing, Support, and Customer Care teams.