Account Manager (MENA)

Location: Remote from Egypt / MENA; must be based in the MENA region. Working hours should align with CET/CEST, with some overlap with APAC and MENA colleagues.

Company

hirify.global is an AI-powered business messaging platform for managing customer conversations across chat, calls, and email.

What you will do

• Build the Account Management function for MENA from the ground up alongside the Head of Department.
• Manage the self-service customer base through onboarding, engagement experiments, adoption initiatives, and activation rescue.
• Drive expansion revenue through usage growth, plan upgrades, monthly-to-annual conversions, and multi-location rollouts.
• Identify at-risk behavior, prevent cancellations, analyze churn causes, and stabilize high-potential accounts.
• Use usage and billing data to measure impact and identify retention and expansion opportunities.
• Partner with product, revenue, security, and legal teams on customer needs, privacy, and GDPR-related questions.

Requirements

• 2+ years of experience in B2B SaaS Account Management, Customer Success, or Sales with responsibility for revenue, expansion, or retention.
• Experience managing a portfolio of 50–100 accounts and prioritizing high-impact opportunities.
• Fluent English and Spanish required for customer conversations and onboarding.
• Must be based in MENA and comfortable working CET/CEST hours.
• Working knowledge of the MENA business landscape, GDPR, data-residency expectations, WhatsApp, and other messaging channels.
• Comfort operating with incomplete information, using data to make decisions, and building an evolving playbook.

Nice to have

• German, French, Italian, Portuguese, or other MENA language skills.
• Experience with how MENA businesses use WhatsApp and other messaging channels.

Culture & Benefits

• Founding role with direct exposure to the executive team and influence over the function's design.
• Clear growth path toward building the MENA playbook and a future team.
• Base salary plus variable compensation tied to expansion revenue and retention performance.
• Early-stage ownership backed by a profitable and well-funded company.
• Flexible, remote-friendly environment focused on sustainable performance.