Store Manager (Telecommunications)

Location: Horsham, Victoria, Australia; onsite retail store role

Company

hirify.global is an Australian telecommunications provider connecting customers through mobile, broadband, and digital solutions.

What you will do

• Lead the Horsham store team and create a positive, high-performance culture.
• Coach, mentor, and develop employees to deliver exceptional customer experiences.
• Run efficient store operations and identify opportunities to improve performance and customer outcomes.
• Handle complex or sensitive customer concerns using calm, professional de-escalation.
• Set goals, celebrate achievements, support continuous learning, and strengthen collaboration across the region.

Requirements

• Demonstrated inspirational leadership, integrity, and ability to build trust.
• Strong customer-first mindset and commitment to memorable customer experiences.
• Experience coaching, upskilling, and supporting people through feedback and goal setting.
• Ability to remain composed under pressure and guide teams through challenging customer situations.
• Sound business and operational judgment, with an ability to balance people leadership and store performance.
• Adaptability and commitment to an inclusive, accountable, and supportive workplace.

Culture & Benefits

• 12-month parental leave cover with a target start date of September or October.
• Competitive remuneration, an $80 monthly credit, 25% off hirify.global products, and partner discounts.
• Competitive leave policies, including an additional Connected day.
• Up to 14 weeks of inclusive, carer-neutral paid parental leave.
• Professional development through hirify.global U and industry micro-credentials created with La Trobe and Macquarie Universities.
• Employee-led diversity networks and 24/7 counselling and wellbeing support.

Hiring process

• Reasonable adjustments and accessibility support are available during the recruitment process.