2 дня назад
Customer Success Manager (Audio)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Manager (Audio): Building trusted customer relationships and supporting onboarding, training, adoption, and issue resolution for 3Shape Audio solutions with an accent on customer communication, technical troubleshooting, and cross-functional coordination. Focus on guiding customers toward best practices, gathering product feedback, and connecting customer needs with Product, R&D, Support, and Sales teams.
Location: Kyiv, Ukraine — Hybrid
Company
develops 3D scanners and software solutions for dental and hearing professionals, serving customers in more than 130 countries.
What you will do
- Act as the primary point of contact for customers and end users of Audio solutions.
- Build customer relationships through regular check-ins, proactive guidance, and follow-up.
- Drive product adoption by providing demos, training materials, use cases, and information about updates and events.
- Provide first-line support, troubleshoot issues, and coordinate resolution with technical teams.
- Support customer onboarding, training sessions, meetings, events, and tradeshows.
- Gather customer feedback, improve customer success processes, and identify potential commercial opportunities.
Requirements
- Experience in customer success, customer support, technical support, sales, account management, or another customer-facing role.
- Strong communication, active listening, relationship-building, and technical explanation skills.
- Ability to learn new software, workflows, and customer processes quickly.
- Structured approach to problem-solving, follow-up, and customer communication.
- Proactive, organized, collaborative, and accountable working style.
Nice to have
- Experience in audiology, hearing care, audio technology, healthcare technology, SaaS, or software solutions.
Culture & Benefits
- Meaningful work supporting the future of dentistry and hearing care.
- Professional, friendly, and supportive working environment with ongoing development opportunities.
- Healthy work-life balance with 24 working days of annual vacation, medical insurance, paid sick leave, and parental leave.
- Office breakfasts and lunches, free employee parking, and comfortable office facilities at UNIT.City.
- Occasional business trips to Western Europe.
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