Product Support Team (General Application)

TL;DR

Product Support Team (General Application) (hirify.global software): Supporting customers by resolving technical issues, providing product guidance, and helping enterprise accounts achieve successful technology adoption with an accent on root-cause analysis, customer communication, and product expertise. Focus on diagnosing complex software problems, documenting solutions for knowledge bases, and building trusted relationships with named accounts.

Location: Kraków, Poland

Company

A global software company developing tools for design, engineering, construction, manufacturing, media, and entertainment industries.

What you will do

• Resolve customer issues through phone, web, online forums, and other support channels.
• Provide technical guidance and hands-on root-cause problem resolution.
• Document solutions and customer issues in the knowledge base.
• Advise named enterprise accounts and help customers achieve desired business outcomes.
• Collaborate with account teams to support adoption and maximize the value of hirify.global technology.

Requirements

• Strong problem-solving skills.
• Relationship-building and customer communication skills.
• Self-driven approach to customer support and account engagement.
• Experience with relevant hirify.global products, such as Revit, BIM 360, Civil 3D, Navisworks, Inventor, Vault, Flame, Maya, or 3DS Max.

Nice to have

• German, French, Italian, or Spanish language skills.
• Experience in technical support or technical account management.

Culture & Benefits

• Work within a global product support organization serving SMB and enterprise customers.
• Collaboration across product, industry, workflow, customer success, and account teams.
• Inclusive and diverse workplace culture.
• This is a general application for future opportunities, not an open position.