Property Claims Underwriter

Location: Hybrid, with two days per week in the Colchester or York office and three days working from home.

Company

hirify.global is a specialist insurance provider serving diverse customers, including homeowners and technology companies.

What you will do

• Deliver high-quality customer service while following the hirify.global claims philosophy and values.
• Handle calls and claim notifications from policyholders, brokers, third parties, loss adjusters, and other experts.
• Review policy coverage, identify claims requiring escalation or additional review, and progress claims appropriately.
• Negotiate and settle claims fairly and proactively, managing indemnity spend, reserving, risks, and claim-related costs.
• Maintain accurate claim files, follow defined processes, plan next steps, and meet or exceed SLAs and targets.
• Identify improvement opportunities and help develop innovative solutions for the UK Property Claims team.

Requirements

• Previous claims-handling experience, ideally within property claims.
• Collaborative and supportive approach, including the ability to step up when volumes are high without compromising service.
• Strong customer-service orientation and the ability to remain calm under pressure.
• Strong organisational and time-management skills.
• Self-motivated and adaptable approach with a positive response to change.
• Outstanding face-to-face, written, and telephone communication skills, including excellent listening skills.
• Excellent interpersonal skills and the ability to establish credible, long-lasting relationships with colleagues, the wider business, and external partners.
• Results-driven approach with the energy and determination to succeed where response pace and quality are critical.
• Ability to work unsupervised, show initiative, and adapt the communication style to different customers.

Nice to have

• Working toward CII qualifications or willingness to start.
• Good knowledge of Excel, Word, and Copilot.

Culture & Benefits

• Fast-paced role with a high level of autonomy.
• Support for personal and technical development.
• Flexible working supported where possible.
• Inclusive culture focused on diversity, collaboration, trust, and high service standards.