Motor Claims Handler

Location: Hybrid in Glasgow, United Kingdom. Candidates must be British citizens, either solely British or dual nationals including British citizenship, with no restrictions on working in the UK.

Company

hirify.global is a specialist professional services and technology firm supporting insurance and other highly regulated businesses with claims, risk, transformation, and technology services.

What you will do

• Establish whether insurance cover is in place and record claims in the digital claims handling system.
• Investigate liability claims from the desk or by instructing loss adjusters.
• Assess liability, value injury claims, and negotiate settlements.
• Ensure compliance with legal timescales and client service-level agreements.
• Build relationships with external clients and stakeholders.
• Provide referral support to less experienced colleagues.

Requirements

• British citizenship is required, with no restrictions on working in the UK.
• Experience with policy wording, terms and conditions, insurance, and the insurance market.
• Knowledge of injury claim valuation, Civil Procedure Rules, and the Claims Portal.
• Strong communication, customer service, planning, organisational, and IT skills.
• Ability to work collaboratively, manage an individual workload, and demonstrate adaptability and flexibility.

Nice to have

• Knowledge of reserving philosophies.
• Previous industry experience; full training and support are provided.

Culture & Benefits

• Hybrid working with flexible working policies.
• 25 days of holiday plus UK bank holidays, increasing with service, with the option to purchase additional days.
• Training, development opportunities, leadership programmes, and funding for professional qualifications.
• Pension contributions, life assurance, enhanced family leave, and employee assistance support.
• Retail discounts, financial wellbeing support, cycle-to-work and lease car schemes, and wellbeing programmes.

Hiring process

• Application and CV review.
• Initial phone call followed by an interview.
• Offer and hiring decision.