Claims Handler (Legal)

TL;DR

Claims Handler (Legal): Managing a caseload of Public, Employers, and Product Liability claims up to £50,000 with an accent on personal injury and property damage resolution. Focus on managing claims from inception to settlement, maintaining client SLAs, and providing mentorship to team members.

Location: Must be based in or able to commute to Liverpool (Hybrid)

Salary: Up to £50,000 (reserve value)

Company

hirify.global is a leading provider of legal and claims solutions to the insurance sector, managing over £1bn in claims annually with a focus on innovation and AI-driven legal services.

What you will do

• Pro-actively manage a caseload of Public, Employers, Product Liability, and Property Damage claims.
• Maintain accurate data within the case management system.
• Ensure compliance with client SLAs and high-quality service standards.
• Allocate new claims and develop effective case strategies.
• Provide training, mentoring, and supervision to team members.
• Attend client review meetings and support project work.

Requirements

• Minimum 5 years of claims handling experience.
• Experience dealing with quantum up to £50k.
• Significant experience with complex liability and quantum issues.
• Strong communication, negotiation, and client relationship skills.
• Proven ability to prioritize workload effectively.
• Experience in training, mentoring, or supervising staff.

Culture & Benefits

• Davies Incentive Plan and competitive pension contributions.
• 25 days holiday per year with the option to buy/sell 3 days.
• Comprehensive health support including Simply Health Care Cash Plan and WeCare 24/7 virtual GP.
• Death in Service benefit after 1 year of service.
• Access to various employee resource groups and volunteering programmes.
• Range of lifestyle discounts including gym flex, cycle to work, and retail outlets.

Hiring process

• Initial phone call and CV review.
• Case study assessment.
• Interview.