EL/PL File Handler (Insurance Claims)

Location: Liverpool, United Kingdom; hybrid workplace

Company

hirify.global provides legal and claims solutions to insurers, businesses, and other organizations in the insurance sector, combining claims expertise, technology, and legal knowledge.

What you will do

• Manage a caseload of Public Liability, Employers Liability, Product Liability, and Property Damage claims.
• Handle claims valued between £30,000 and £50,000 from inception through pre-litigation settlement.
• Allocate new claims, set strategies, maintain accurate case management data, and comply with client SLAs.
• Maintain high service quality and productivity standards while building strong client relationships.
• Attend client review meetings and support client project work.
• Provide appropriate supervision, training, and mentoring to team members.

Requirements

• At least five years of claims handling experience.
• Experience handling quantum up to £50,000 and complex liability and quantum issues.
• Strong communication, negotiation, prioritization, and attention-to-detail skills.
• Experience with training, mentoring, or supervision.
• Strong client relationship management skills.
• Availability for a hybrid role based in Liverpool, United Kingdom.

Culture & Benefits

• Permanent, full-time employment.
• hirify.global Incentive Plan and pension contributions of 5% employee and 3% employer.
• 25 days of annual leave, increasing with service, with the option to buy or sell three days.
• Health cash plan, online GP access, mental health support, and wellbeing services.
• Death-in-service benefit after one year of service.
• Employee resource groups, volunteering opportunities, and discounts on transport, fitness, technology, retail, and leisure.

Hiring process

• Application, initial phone call, CV review, and case study.
• Interview followed by offer and hiring decision.