Claims Handler CH1 (Insurance Claims)

Location: Hybrid role based primarily at the Liverpool office, United Kingdom

Company

hirify.global provides legal and claims solutions to insurers, businesses, and suppliers across the insurance sector, using legal expertise, technology, and AI-enabled claims services.

What you will do

• Manage a caseload of Public Liability and Property Damage claims.
• Handle personal injury, product liability, and property damage claims up to a £10,000 reserve value.
• Manage claims from inception through pre-litigation settlement.
• Maintain accurate case information in the relevant case management system.
• Meet client SLAs and maintain high standards of quality, service, and productivity.
• Complete additional tasks assigned by the Team Leader.

Requirements

• At least six months of relevant experience, or a law degree or equivalent qualification.
• Excellent attention to detail and strong organisational skills.
• Strong communication and negotiation skills.
• Excellent client care and customer service skills.
• Ability to manage a high-volume workload independently using task management.
• Ability to work both independently and as part of a team.

Culture & Benefits

• Permanent full-time employment with 35 working hours per week, Monday to Friday, 9am–5pm.
• 25 days of annual leave, increasing with service, with the option to buy or sell up to three days.
• Healthcare cash plan, online GP access, mental health and wellbeing support, and financial and legal wellbeing services.
• Pension contributions of 5% employee and 3% employer.
• Death-in-service benefit after one year of service.
• Access to cycle-to-work, technology, season-ticket loan, gym, retail, and entertainment discount schemes after probation.

Hiring process

• Application and CV review.
• Initial phone call.
• Interview followed by an offer and hiring decision.