Key Account Manager, DS (Retail)

Location: Tokyo, Japan, with travel to department stores throughout Japan

Company

hirify.global provides tax-free shopping services for inbound travelers and supports sales performance for department store merchants.

What you will do

• Manage relationships with key department store stakeholders and oversee a portfolio of assigned accounts.
• Support commercial activities, including counter setup, implementation, merchant reporting, enquiries, site visits, and training.
• Monitor account KPIs, revenue, merchant retention, non-cash usage, and contractual obligations.
• Acquire new large-scale merchants and expand the company’s footprint in the Japanese market.
• Use Salesforce CRM and sales tools to plan, record, and report account activity.
• Coordinate market information and support technology projects involving payment, CRM, and data analytics solutions.

Requirements

• At least 5 years of experience in account management or sales management.
• Written and conversational business Japanese required.
• Strong customer relationship, presentation, communication, and solution-selling skills.
• Commercial understanding of the full sales cycle and a results-oriented approach to sales targets.
• Experience with MS Office products and CRM tools, preferably Salesforce.
• Ability to travel throughout Japan for meetings, site visits, and training.

Nice to have

• Written and conversational English.
• Corporate sales or account management experience in department stores, luxury retail, financial services, inbound travel, or hospitality.
• A strong retail industry network and understanding of inbound travel business.
• Experience planning and delivering marketing and sales events.
• Experience coordinating payment, CRM, or data analytics technology projects for retail partners.

Culture & Benefits

• Customer-focused, target-driven role with significant ownership of strategic merchant accounts.
• Collaborative work with department store stakeholders and internal teams.
• Opportunity to influence tax-free shopping services and expand retail partnerships in Japan.