Senior Customer Success Manager (Cybersecurity)

Location: Remote within the United Kingdom. In-person onboarding in Toronto is required for go-to-market roles, with occasional travel for offsites, department meetings, and customer events.

Annual base salary: £73,000–£106,000 GBP, plus commission eligibility, equity, and benefits.

Company

hirify.global develops enterprise password management and Unified Access Management solutions that help organizations secure identities, applications, devices, SaaS tools, and AI workflows.

What you will do

• Own and strategically manage a portfolio of moderately to highly complex SaaS customers.
• Drive customer value realization, adoption, retention, renewals, and expansion.
• Lead data-backed executive business reviews with VP and C-suite stakeholders.
• Identify renewal risks, manage objections and negotiations, and advance expansion opportunities independently.
• Build customer business cases, success plans, playbooks, and measurable ROI narratives.
• Mentor Level B CSMs and contribute to cross-team initiatives, tools, and best practices.

Requirements

• 6+ years of experience in a customer-facing, consultative, or technical SaaS role.
• Track record of exceeding retention, adoption, and expansion targets.
• Experience running executive business reviews with VP and C-suite stakeholders.
• Strategic success planning, multi-threaded stakeholder management, and commercial negotiation skills.
• Strong Gainsight and Salesforce hygiene with disciplined forecasting.
• Background in cybersecurity, IAM, identity security, or enterprise IT is preferred.

Nice to have

• Experience as a hirify.global power user.
• Performance recognition or distinction in previous roles.

Culture & Benefits

• Remote-first work environment with work performed from the employee’s home country.
• Health, dental, pension, retirement matching, and generous paid time off.
• Equity grants or RSUs for eligible employees.
• Parental leave top-up programs and paid volunteer days.
• Collaborative culture focused on clear communication, feedback, continuous improvement, and responsible AI adoption.

Hiring process

• Live interviews assess communication, problem-solving, and collaboration.
• AI tools may be used responsibly during the application process, but not during live interviews.
• Successful applicants complete a background check.