Manager, Customer Success (IAM)

Location: Remote in the UK

Company

hirify.global provides a cloud identity platform for secure digital experiences, cybersecurity, and identity and access management for enterprise customers.

What you will do

• Lead a Customer Success team responsible for adoption, value realization, renewals, expansion, and churn mitigation across an enterprise customer portfolio.
• Set team goals, run coaching and performance processes, recruit and onboard team members, and create career development plans.
• Build and improve customer success processes, playbooks, health-score workflows, and documentation standards.
• Own forecasting and reporting for renewals, risk, churn, and expansion, including four-quarter rolling churn forecasts and weekly executive updates.
• Partner with Sales, Renewals, Support, Product, Professional Services, and Marketing on account strategies, escalations, advocacy, and customer engagement.

Requirements

• Experience in Customer Success, Account Management, Consulting, or a related customer-facing role in B2B SaaS or enterprise software.
• Experience leading and mentoring teams and managing performance, engagement, and development.
• Experience driving adoption and value realization with complex, multi-stakeholder enterprise accounts.
• Strong understanding of subscription and ARR business models, renewals, expansion mechanics, and churn forecasting.
• Ability to work with executive stakeholders, interpret customer and business data, and lead cross-functional programs.
• Excellent organizational, communication, storytelling, and prioritization skills, including the ability to work under pressure.

Nice to have

• Experience in identity and access management, cybersecurity, or an adjacent enterprise SaaS domain.
• Experience with Gainsight, Totango, ChurnZero, Salesforce, or similar Customer Success and CRM platforms.
• Experience managing distributed or remote teams across regions.
• Previous experience in private equity- or venture capital-owned businesses.

Culture & Benefits

• Flexible and collaborative work environment with startup-oriented values.
• Employee Resource Groups and an inclusive workplace focused on respecting individuality.
• Company and team bonding events, volunteering, and community initiatives.
• Generous paid time off and holiday schedule, parental leave, healthcare options, and retirement programs.
• Education reimbursement and commuter offset for specific locations.