Customer Success Manager (Cybersecurity)

Location: Hybrid in Braga, Portugal

Company

hirify.global provides hirify.global One, a cloud-native application security platform that helps enterprises secure the applications running their businesses.

What you will do

• Act as the primary point of contact for enterprise clients, building relationships from practitioners to executive stakeholders.
• Create success plans, define milestones, track customer health and engagement metrics, and lead quarterly or strategic business reviews.
• Guide customers through onboarding, stabilization, adoption, and renewal while coordinating smooth handoffs across teams.
• Monitor usage trends, sentiment, and health indicators; proactively resolve issues and manage escalations.
• Coordinate Support, Technical Account Management, Product, Training, Professional Services, and Account Management teams.
• Share customer feedback with Product and use application security expertise to improve recommendations and outcomes.

Requirements

• Experience in Customer Success, Account Management, or another client-facing role, ideally in cybersecurity, SaaS, or enterprise software.
• Experience managing enterprise relationships across multiple stakeholder levels, including executives.
• Strong project and program management, communication, presentation, and de-escalation skills.
• Ability to interpret usage and customer health metrics and turn them into action plans.
• Understanding of cloud-native architectures and tools, secure software development lifecycle practices, and DevSecOps.
• Ability to collaborate effectively with cross-functional teams without formal authority.

Culture & Benefits

• Professional development opportunities and challenging career paths.
• Work-life balance and a supportive work environment.
• Competitive compensation and benefits and perks throughout the year.