Senior Customer Success Manager (Cybersecurity Strategic Partnerships)

Location: Boston, Massachusetts; 3 days of in-office work required if hired near a hirify.global office, with hybrid and remote models also supported. Customer visits may require travel onsite. The stated salary range applies to US-based employees.

Salary: US$88,000–$109,500 annually, plus eligibility for a bonus or commission plan and equity grant.

Company

hirify.global provides cyber risk management solutions covering enterprise security performance, digital supply chains, cyber insurance, and data analysis.

What you will do

• Own post-sale success, retention, adoption, and expansion for a portfolio of strategic OEM and insurance accounts.
• Act as the primary executive advisor to partner C-suite leaders and coordinate with product, engineering, sales, research, and operations teams.
• Develop multi-year partner success strategies, lead executive business reviews, and identify expansion opportunities based on usage, modules, and strategic initiatives.
• Advise on API integrations, data feeds, platform configurations, threat data operationalization, and enterprise security workflows.
• Build partner enablement materials, training, certification programs, playbooks, and scalable customer success processes.
• Mentor customer success and account management colleagues while influencing product roadmaps and strategic partnership priorities.

Requirements

• Experience in customer success, strategic account management, solutions consulting, professional services, or program management in SaaS or software partnership environments.
• Experience managing large enterprise or strategic account portfolios with responsibility for retention, expansion revenue, and net revenue retention.
• Direct experience with OEM, MSSP, ISV, platform, or integration-driven customers; cybersecurity, threat intelligence, risk management, or insurance technology experience is preferred.
• Strong technical understanding of APIs, integrations, data feeds, platform configurations, and enterprise security ecosystems such as SIEM, SOAR, EDR, GRC, and threat intelligence platforms.
• Ability to build C-suite relationships, influence executive decisions, translate technical requirements into commercial value, and manage complex engagements.
• Experience designing scalable customer success processes or mentoring teams is beneficial.

Culture & Benefits

• Inclusive, equal-opportunity workplace focused on belonging and professional development.
• Medical, dental, and vision insurance.
• Paid parental leave, flexible time off, life and disability insurance.
• 401(k) plan with employee and company contribution opportunities.
• Tuition reimbursement and equity grant eligibility.
• AI-assisted interview transcription may be used during the interview process.