Customer Success Manager, OmniChannel (SaaS)

Location: Cleveland, Ohio; hybrid schedule requiring at least 3 days onsite in the Cleveland office.

Company

hirify.global provides an SEO, search, and brand visibility SaaS platform with data and AI-driven insights for planning, optimizing, and measuring digital marketing strategies.

What you will do

• Build trusted relationships with key stakeholders and understand customer goals, priorities, and business needs.
• Define digital marketing success with customers and demonstrate the value of the hirify.global platform.
• Drive engagement, usage, and adoption across a diverse, high-volume portfolio of customer accounts.
• Monitor customer health, identify risks, strengthen relationships, and proactively address opportunities.
• Collaborate with the Strategic Account Manager on customer retention and growth opportunities.
• Develop and deliver presentations, best practices, rollout plans, QBRs, and other customer-facing materials.

Requirements

• 4+ years of experience in Customer Success, Client Services, or a similar client-facing role supporting enterprise-level customers.
• Bachelor’s degree required.
• Experience managing multiple customer accounts with a focus on retention, engagement, and platform adoption.
• Strong communication and presentation skills, including the ability to build relationships with points of contact, stakeholders, and executives.
• Ability to manage a high-volume book of business in a fast-paced environment while proactively addressing customer needs and challenges.
• Background in a digital marketing agency, SaaS, or digital marketing platform, including experience educating clients, understanding their goals, driving adoption, and troubleshooting platform or support issues.

Culture & Benefits

• Collaborative, curious, and supportive work environment with opportunities to solve meaningful problems using data and technology.
• Medical, dental, and vision insurance with multiple package options.
• 15–23 days of paid time off depending on tenure, plus 10 paid holidays.
• Pre-tax commuter benefits and company contributions toward parking or public transit costs.
• Discounted gym membership, fitness benefits, therapy and professional coaching sessions, paid parental leave, and pet wellness and insurance plans.