Customer Success Managers (AI SaaS)

Location: Hybrid in New York City or San Francisco, with office attendance on Tuesdays, Thursdays, and one additional flexible day each week; remote candidates may be based anywhere in the United States. Candidates near the offices or open to relocating to the United States are also considered.

Base salary: $100,000–$150,000 annually, plus equity and benefits.

Company

hirify.global develops an AI-native ERP platform that automates financial workflows such as closing the books, revenue recognition, entity consolidation, and investor reporting.

What you will do

• Own multi-threaded relationships and business outcomes across a portfolio of mid-market and enterprise customers.
• Run success plans, executive business reviews, recurring meetings, and customer trainings.
• Turn customer business and workflow challenges into automated solutions powered by hirify.global’s AI platform.
• Drive adoption, retention, expansion opportunities, and renewal health.
• Connect customer needs with product capabilities and share feedback with founders, Product, Engineering, and Implementation.
• Develop deep product expertise and represent hirify.global through empathetic, structured customer interactions.

Requirements

• 3+ years of Customer Success experience managing mid-market and enterprise customers.
• Track record of driving retention, adoption, and expansion across complex customer portfolios.
• AI fluency, including daily use of AI tools and the ability to explain AI-powered workflows to customers.
• Experience working with executive stakeholders and leading strategic conversations, business reviews, success planning, and escalations.
• Technical mindset with the ability to configure software, learn complex B2B SaaS products, and translate customer requirements into workflows.
• Bias to action, ownership, attention to detail, and effectiveness in a fast-moving environment.

Nice to have

• Experience in fintech, ERP, or finance software.
• Familiarity with finance and accounting workflows.

Culture & Benefits

• Meaningful ownership and opportunities to expand scope as the company scales.
• Competitive compensation, equity, and benefits supporting health, wellbeing, time away, family, and long-term financial goals.
• Collaborative environment with team meals, events, and company gatherings.
• Hybrid collaboration for office-based employees.