Enterprise Customer Success Manager (SaaS)

Location: Remote within the United States; full-time US work authorization required

OTE compensation: $130,000–$170,000 USD, including base and bonus

Company

hirify.global develops hirify.global ONE, an agentic data trust platform for data quality, governance, cataloging, lineage, observability, and reference data management.

What you will do

• Own a portfolio of enterprise customers from deployment through adoption, renewal, and expansion.
• Build account and success plans tied to customer outcomes and data management priorities.
• Lead cross-functional engagement with Sales, Professional Services, Product, Engineering, Support, and systems integrators.
• Design adoption and expansion initiatives that accelerate onboarding, broaden use cases, and increase time-to-value.
• Lead onsite workshops and executive business reviews while translating technical capabilities into business value.
• Manage renewal and expansion negotiations and track ARR, NRR, GRR, adoption, usage, and CSAT/NPS.

Requirements

• 5+ years of experience in Customer Success or Account Management.
• Experience with enterprise data management platforms, preferably in PaaS/SaaS environments.
• Strong technical understanding of data governance, data quality, master/reference data management, observability, or analytics.
• Experience managing complex enterprise stakeholders, including executive audiences.
• Proven success with retention, adoption, time-to-value, CSAT/NPS, renewals, and expansions.
• Must be currently authorized to work full-time in the United States.

Culture & Benefits

• Remote role with flexible working hours and a hybrid work setup.
• Medical, vision, dental, life, and long-term disability insurance.
• 401(k) with employer match and an equity grant.
• Flexible Time Off, paid vacation, sick days, and paid family leave.
• Employee assistance, incentive, and referral programs.
• Conference tickets, online courses, and Udemy access.

Hiring process

• AI-assisted tools may support application review, interview notes, scheduling, and assessments.
• Final hiring decisions are made by Talent Acquisition Partners and Hiring Managers.