Mid-Market Customer Success Manager (AI)

Location: Remote - US

Company

hirify.global is a high-growth Series B software company that created the Interview Intelligence category and helps companies improve hiring workflows and outcomes.

What you will do

• Own a portfolio of Mid-Market customers from implementation handoff through renewal.
• Drive customer rollout, training, adoption, and ongoing value realization.
• Manage renewals, communicate ROI and product value, and support retention and expansion.
• Deliver scalable customer success programs alongside targeted one-to-one engagement.
• Use usage data, health indicators, automation, and customer feedback to identify risks and opportunities.
• Partner with Sales, Implementation, Support, and Product while advising Talent and HR leaders on hiring workflows and interview strategy.

Requirements

• 3+ years of experience in Customer Success, Account Management, or a related customer-facing role at a B2B SaaS company.
• Experience managing onboarding, adoption, and renewals with commercial ownership.
• Ability to work autonomously, prioritize effectively, make sound decisions, and own outcomes.
• Experience using AI tools, automation, usage data, dashboards, and spreadsheets to improve efficiency and recommendations.
• Excellent written and verbal communication skills, including emails, presentations, executive readouts, and high-stakes meetings.
• Technical curiosity, adaptability, proactive problem-solving, and effective cross-functional collaboration.

Culture & Benefits

• Highly autonomous role with meaningful ownership of customer outcomes and commercial results.
• Opportunity to influence customer success programs and product improvements.
• Collaborative work across Sales, Implementation, Support, and Product.
• Focus on responsible AI and improving hiring decisions and outcomes.