Mid-Market Customer Success Manager

TL;DR

Mid-Market Customer Success Manager: Owning a portfolio of growing, high-potential customers and leading their success from post-sale handoff through renewal, acting as a trusted partner to Talent and HR leaders. Focus on driving successful rollout, training, adoption, and long-term value realization, balancing efficiency with impact through scaled programs and targeted 1:1 engagement.

Location: Remote (USA)

Company

hirify.global is a category-creating, high-growth, Series B software company with a mission to give everyone the hiring experience they deserve by transforming how companies build exceptional teams with Interview Intelligence.

What you will do

• Own a portfolio of Mid-Market customers, leading all post-sale engagement from implementation handoff through renewal with clear accountability for outcomes.
• Drive successful rollout, training, adoption, and ongoing value realization across your book of business.
• Manage renewals end-to-end, positioning hirify.global’s value, ROI, and long-term partnership to drive retention and expansion.
• Deliver a consistent, high-quality customer journey using a blend of scaled programs and targeted 1:1 engagement.
• Leverage data, usage trends, and health indicators to proactively identify risk, expansion opportunities, and moments that matter.
• Build strong, trust-based relationships with key stakeholders, from day-to-day administrators to senior Talent and HR leaders.

Requirements

• 3+ years of experience in Customer Success, Account Management, or a related customer-facing role at a B2B SaaS company.
• Experience managing a variety of customer sizes across onboarding, adoption, and renewal, with commercial ownership.
• Comfort operating with autonomy – prioritizing work, making sound decisions, and owning outcomes without heavy oversight.
• Strong interest and experience using AI tools, automation, and systems to streamline workflows and increase efficiency.
• Excellent written and verbal communication skills across various formats.
• Data fluency and comfort using usage data, dashboards, and spreadsheets to inform recommendations.

Culture & Benefits

• Highly autonomous role with meaningful ownership over customer outcomes and commercial results.
• Collaborative, low-ego team player who partners effectively across functions.
• Opportunity to influence customers’ hiring outcomes and hirify.global’s customer success motion.
• Curiosity and enthusiasm for how responsible AI can improve hiring decisions and outcomes.