Mid-Market Customer Success Manager (AI)

Location: Remote - US

Company

hirify.global is a high-growth Series B software company that provides interview intelligence solutions to help companies build exceptional teams.

What you will do

• Own a portfolio of Mid-Market customers from implementation handoff through renewal, with accountability for customer outcomes and commercial results.
• Drive rollout, training, adoption, and ongoing value realization across the customer portfolio.
• Manage renewals end-to-end by communicating product value, return on investment, and long-term partnership opportunities.
• Deliver scalable customer success programs through playbooks, one-to-many content, automated workflows, and targeted one-to-one engagement.
• Use usage data, health indicators, and customer feedback to identify risks, expansion opportunities, and product improvement areas.
• Partner with Sales, Implementation, Support, and Product while advising Talent and HR leaders on hiring workflows, change management, and interview strategy.

Requirements

• 3+ years of experience in Customer Success, Account Management, or a related customer-facing role at a B2B SaaS company.
• Experience managing customers through onboarding, adoption, and renewal with commercial ownership.
• Ability to work autonomously, prioritize effectively, make sound decisions, and own outcomes.
• Strong written and verbal communication skills, including emails, presentations, live meetings, executive readouts, and challenging conversations.
• Comfort using usage data, dashboards, and spreadsheets to inform recommendations and structure action.
• Interest and experience using AI tools, automation, and systems to improve workflow efficiency.

Nice to have

• Curiosity about how responsible AI can improve hiring decisions and outcomes.
• Technical curiosity and the ability to learn products quickly and translate complexity into clear guidance.

Culture & Benefits

• Highly autonomous role with meaningful ownership over customer outcomes and commercial results.
• Opportunity to influence the evolution of Mid-Market customer success programs through feedback and continuous improvement.
• Cross-functional collaboration with Sales, Implementation, Support, and Product.
• Remote work arrangement for candidates in the United States.