Enterprise Customer Success Manager

Location: Based out of the downtown Chicago office

Company

hirify.global is a research and insights company founded in Australia, with offices and teams in Australia, London, and the United States.

What you will do

• Manage a portfolio of global enterprise customers and drive long-term value, retention, and expansion.
• Help customers shape research cadence, priorities, and sustainable research rhythms using hirify.global Tracks.
• Enable customer teams to use hirify.global confidently, including AI-powered capabilities such as AskAI.
• Act as a strategic advisor on research quality, customer objectives, and the evolution of research approaches.
• Translate customer needs into product alignment and identify growth opportunities based on usage and value.
• Help establish Enterprise Success processes, playbooks, and best practices for the growing US team.

Requirements

• 3+ years of experience in a customer-facing role such as SaaS, consulting, research, or agency work.
• Experience managing complex enterprise relationships with multiple stakeholders.
• Strategic and commercial approach to customer success, connecting customer outcomes with long-term growth and expansion.
• Ability to lead strategic conversations, challenge customers constructively, and shape outcomes over time.
• Experience collaborating across Sales, Product, Delivery, and Operations teams.
• Familiarity with subscription or recurring-revenue environments.

Nice to have

• Experience with UX research, product research, or insight-led organisations.
• Experience helping customers adopt new ways of working.
• Experience operating in fast-changing or scaling environments.
• Strong written and verbal communication skills.

Culture & Benefits

• Customer-first, strategic, collaborative, curious, adaptable, and growth-oriented working environment.
• Generous paid time off, including extra monthly hirify.global Days.
• Health insurance.
• Opportunities for international travel, including time at hirify.global headquarters in Australia.