Technical Product Manager - User Experience (Satellite Communications)

Location: Greater Seattle Area, United States. Relocation provided; travel expected up to 20% of the time. Applicants must be a U.S. citizen or national, U.S. permanent resident, or lawfully admitted refugee or asylee.

Base pay for Washington applicants: $141,162–$197,626.80 per year. Other site ranges may differ.

Company

hirify.global develops reusable launch vehicles, space systems, and TeraWave, a multi-orbit satellite communications network providing enterprise-grade broadband connectivity.

What you will do

• Own the end-to-end TeraWave customer experience roadmap from commercial onboarding through network operations, escalations, and renewals.
• Define product strategy and requirements for the customer portal, network management system, SLA dashboards, and performance telemetry views.
• Own the API experience for network status, usage data, and service controls, coordinating documentation and enterprise integration patterns with engineering.
• Define customer service workflows, escalation paths, incident communications, notifications, and self-service resolution flows.
• Lead design sprints with UX designers and translate customer workflows into operational interface decisions.
• Represent customer experience requirements in engineering reviews, product reviews, and VP-level leadership forums.

Requirements

• Bachelor's degree in a technical field; MBA preferred.
• 5+ years of product management experience with end-to-end ownership.
• Experience with user research methods including usability testing, contextual inquiry, task analysis, and journey mapping in complex workflow environments.
• Experience with hardware-software co-design or system-level design reviews where operator interfaces were shaped at the architecture stage.
• Ability to represent product at VP-level reviews.
• Must be a U.S. person under applicable export-control regulations.

Nice to have

• Financial modeling experience, including unit economics, pricing models, and revenue projections.
• Understanding of LEO satellite network architecture, modem standards, phased-array antenna constraints, and ground segment design.
• Experience defining SLA frameworks for enterprise or government customers.
• MBA or equivalent graduate degree.
• P&L or revenue-impacting product ownership experience.

Culture & Benefits

• Safety, collaboration, inclusion, trust, equality, and teamwork are emphasized.
• Medical, dental, vision, life insurance, paid parental leave, and short- and long-term disability coverage.
• 401(k) with company match of up to 5%.
• Education Support Program, stock options for regular employees working at least 20 hours per week, up to four weeks of paid time off, and up to 14 company-paid holidays.

Hiring process

• Interviews include a technical assessment.
• A standard background check is required; additional checks may apply to certain job profiles.