Service Delivery Manager (Fintech)

Location: Flexible hybrid schedule from the Toronto office at 483 Bay Street; the location will move to the Mississauga office at 3 Robert Speck Parkway in approximately late 2026. Current work authorization for Canada is required.

Salary: Annual total cash compensation of $80,000–$100,000 CAD, including base salary and target discretionary performance bonus.

Company

hirify.global provides investment portfolios and services to Canadian individuals and institutions and operates as a privately owned financial services company.

What you will do

• Act as the central point of contact for Introducing Broker and Portfolio Manager clients regarding service-related issues.
• Respond to inquiries and requests, manage interactions through resolution, and meet defined service-level agreements.
• Coordinate with back-office departments and escalate heightened or complex issues to senior stakeholders.
• Educate front- and middle-office users on products and processes to reduce operational effort.
• Assess client impact, manage expectations, communicate issue status, and provide comprehensive short-term solutions.
• Maintain current knowledge of Fidelity Clearing Canada policies, procedures, and client-specific processes.

Requirements

• Three-year post-secondary diploma or relevant work experience.
• 3–5 years of experience in client service or operations within financial services, preferably brokerage.
• Proven ability to establish exceptional client service, build client rapport, and communicate clearly with diverse audiences.
• Knowledge of operations offerings, processes, and policies, with strong reasoning, prioritization, and decision-making skills.
• Strong computer skills, including Microsoft Excel, Word, and Adobe, plus the ability to learn systems and products quickly.
• Current authorization to work in Canada is required.

Nice to have

• Understanding of the brokerage and discretionary investment management industries.
• Knowledge of industry products, services, and systems.
• Completion of the Canadian Securities Course.
• French language skills.

Culture & Benefits

• Flexible hybrid working arrangement.
• RRSP contribution after six months of employment, with no employee matching required.
• Inclusive and diverse workplace with accessibility accommodations available during the hiring process.
• Competitive compensation package with a discretionary performance bonus.

Hiring process

• Only selected candidates will be contacted for an interview.
• Accommodation is available upon request during the application process.