Lead, Technical Account Management (Travel, New Markets)

Location: Remote in Canada, limited to candidates residing in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, or Saskatchewan

Base pay: CAD 133,000–183,000 per year

Company

Affirm provides consumer financing that enables buy-now-pay-later purchases without hidden fees or compounding interest.

What you will do

• Coach, mentor, and develop a team of experienced Technical Account Managers supporting SMB merchants.
• Partner with Client Success to improve merchant time to market and adoption of Affirm’s product suite after launch.
• Establish, track, and manage team OKRs and goals, creating action plans when needed.
• Forecast TAM demand and recruit new team members as necessary.
• Evaluate technical capabilities of new hires, handle escalations, and guide integration, troubleshooting, and optimization solutions.
• Advocate for merchant priorities and collaborate with Engineering, Product Management, Operations, and Merchant Care.

Requirements

• At least five years of experience in a B2B, customer-facing technical role.
• At least three years of experience as a people manager.
• Strong technical background in web development technologies and REST APIs.
• Computer science degree or professional engineering experience.
• Strong relationship-building and communication skills with engineering customers and internal stakeholders.

Nice to have

• Experience providing solutions for e-commerce or in-store retailers.

Culture & Benefits

• Remote-first work environment within the country of employment.
• Health coverage with premiums fully subsidized for employees and dependents.
• Flexible spending stipends for technology, food, lifestyle, and family-forming expenses.
• Competitive vacation and holiday schedules.
• Employee stock purchase plan and potential equity rewards.
• Reasonable accommodations are available throughout the interview process.