Order Management Specialist (iGaming)

Location: Las Vegas, Nevada, United States; 4 days in the office and 1 day remote

Company

hirify.global provides omnichannel table game technology, side bets, and related service solutions for the iGaming and gaming industry.

What you will do

• Process electronic product, product-only, special, and return-authorized sales orders in NetSuite.
• Coordinate client contacts, IT calls, installation schedules, service tickets, and the installation service calendar.
• Collaborate with internal departments, clients, and service contractors to complete installation requirements on time.
• Verify product configurations, shipment compliance, packing lists, order statuses, and work orders.
• Record completed installations, convert installed inventory into fixed assets, and review pending contracts for inventory commitment.
• Use NetSuite, field management, call center, and Microsoft Office applications to maintain accurate information flow.

Requirements

• Experience with order management, including processing sales and work orders.
• At least 1–2 years of project management or administrative experience and at least 3 years of customer service experience.
• Bachelor’s degree in business or a related field, or equivalent related education and experience.
• Strong communication, attention to detail, multitasking, prioritization, organization, and deadline-management skills.
• Proficiency in Outlook, Word, Excel, and PowerPoint, with general computer literacy.
• Must be able to obtain a Nevada gaming license.

Nice to have

• Experience using ERP or CRM systems.

Culture & Benefits

• Values-driven, collaborative, and customer-focused work environment.
• Hybrid schedule with one remote workday per week.
• Role includes office-based computer work and occasional lifting of objects up to 10 pounds.
• Equal opportunity employment.