Client Strategist (SaaS)

Location: Remote; approximately 35–40% travel required for client-facing events, conferences, webinars, and campus visits.

Salary: $95,000–$115,000 per year plus an annual bonus.

Company

hirify.global provides SaaS solutions for colleges and universities covering student and alumni engagement, mentorship, career readiness, competency tracking, and experiential education.

What you will do

• Own the long-term strategic partnership with a portfolio of higher education institutions.
• Lead annual strategy sessions, set adoption targets, and align platform capabilities with institutional goals.
• Own renewal strategy, forecasting, negotiations, account health, retention, and expansion opportunities.
• Act as the senior client contact and represent institutional priorities to Product, Engineering, Support, Sales, and Customer Success leadership.
• Manage, coach, and develop a team of Engagement Managers.
• Track retention, account health, adoption, and portfolio performance metrics and use data to prioritize engagement.

Requirements

• 6+ years of experience in client success, account management, or a related role in higher education or SaaS.
• Experience leading or mentoring a team and managing renewals and account growth for institutional or enterprise clients.
• Experience with customer success or CRM platforms such as ChurnZero and Salesforce.
• Strong strategic, consultative, communication, and data-analysis skills.
• Bachelor’s degree in a related field.
• Ability to travel approximately 35–40% for client and campus activities.

Nice to have

• Advanced degree.
• Background spanning both higher education and SaaS.

Culture & Benefits

• Remote work with flexible PTO and hybrid/remote work options.
• Full medical, dental, and vision coverage.
• 401(k) with a company match and financial planning support.
• Company-paid life and disability insurance.
• Collaborative, purpose-driven culture.