Client Strategist (SaaS)

TL;DR

Client Strategist (SaaS): Managing long-term partnerships with higher education institutions to drive platform adoption and student success outcomes with an accent on strategic account planning and renewal management. Focus on leading a team of Engagement Managers, identifying growth opportunities, and representing client needs to internal product and engineering teams.

Location: Remote (requires 35–40% travel).

Salary: $95,000 – $115,000 a year.

Company

hirify.global is a leader in student and alumni lifecycle engagement, providing AI-powered software solutions to help colleges and universities scale career readiness and experiential learning programs.

What you will do

• Lead annual strategy sessions to align institutional goals with platform capabilities.
• Own the renewal strategy, including forecasting, health monitoring, and negotiation.
• Manage and coach a team of Engagement Managers to ensure consistent account health and adoption.
• Serve as the senior point of contact for institutional leadership.
• Identify and act on account risks while reporting on portfolio performance metrics.
• Collaborate with Product and Sales teams to inform the roadmap and identify expansion opportunities.

Requirements

• 6+ years of experience in client success, account management, or related roles in higher education or SaaS.
• Proven track record of managing renewals and account growth for enterprise clients.
• Experience leading or mentoring a team.
• Proficiency with CRM platforms such as Salesforce or ChurnZero.
• Strong consultative skills with the ability to set direction for senior stakeholders.
• Bachelor's degree in a related field.

Culture & Benefits

• Competitive salary with annual bonus structure.
• Comprehensive medical, dental, and vision coverage.
• 401K plan with generous company match and financial planning support.
• Flexible PTO and remote work environment.
• Company-paid life and disability insurance.
• Purpose-driven culture focused on student and alumni success.