Account Manager, Restaurants (Bilingual Spanish)

Location: Miami, FL or Atlanta, GA; flexible remote and in-office work with travel as needed for training, offsites, team-building events, and business necessities.

Salary: $26.08–$38.40 USD or $32.60–$48 USD per hour, plus sales commission opportunities.

Company

hirify.global operates a platform supporting restaurant merchants and their growth.

What you will do

• Manage a portfolio of approximately 75 SMB restaurant partners and build long-term relationships.
• Conduct high-volume outbound calls and email outreach to monitor performance, surface risks, and support merchant goals.
• Advise restaurant owners on pricing, promotions, DashPass, advertising, and other product adoption opportunities.
• Set partner KPIs, review performance, and deliver quarterly business reviews focused on revenue and operational optimization.
• Reduce churn, support new store expansions, and collaborate with internal growth teams on product recommendations.
• Maintain consistent activity, test new approaches, and adapt engagement strategies for skeptical or slower-moving merchants.

Requirements

• At least 1 year of experience in client-facing sales, outbound sales, business operations, or a related setting.
• Experience owning a book of accounts and being accountable for retention, growth, customer satisfaction, and product adoption.
• Experience working against activity and outcome targets, including outbound call and talk-time metrics.
• Experience with Salesforce or a similar CRM.
• Intermediate to proficient skills with Google Sheets or Microsoft Excel, including maintaining complex spreadsheets.
• Fluency in Spanish is required.

Culture & Benefits

• Data-driven, collaborative environment focused on supporting small business success.
• Flexible remote and in-office work arrangements with business travel as needed.
• 401(k) plan with employer matching, medical, dental, and vision benefits.
• Paid parental leave, paid time off, paid sick leave, paid holidays, disability and life insurance.
• Wellness, commuter, family-forming assistance, and mental health benefits.