Senior Manager, Customer Success Technical Delivery Lead (AI)

Location: Remote, United States. Work authorization: Must be legally authorized to work in the United States. Travel: 0–25%.

Salary: $100,800–$157,600, $113,900–$162,700, $119,800–$171,100, or $125,700–$179,600 annually, depending on candidate location. Eligible for annual bonus compensation.

Company

hirify.global provides cloud-based SaaS solutions for property and casualty insurance, including policy administration, billing, and claims systems.

What you will do

• Lead the planning, execution, deployment, and post-deployment support of software upgrades across complex customer projects.
• Define and review technical requirements covering security, integration, performance, quality, and operations.
• Analyze release notes and code changes to assess upgrade impacts and develop low-impact upgrade paths.
• Debug custom and base code, resolve integration issues, and present solutions to customers and implementation teams.
• Coordinate engineering, development, customer, and cross-functional stakeholders while managing risks and remediation work.
• Mentor team members, manage performance, and identify automation and continuous-improvement opportunities.

Requirements

• Bachelor’s degree in a technical discipline or equivalent experience in network administration, programming, or information systems.
• At least 6 years of professional software development experience and experience in customer-facing roles.
• Experience leading teams and managing the performance of direct reports.
• Strong experience with C#, SQL, .NET, Visual Studio, relational database design, XML, XSLT, JavaScript, HTML, CSS, AJAX, and Windows Server administration.
• Experience with systems integration across policy, billing, claims, reinsurance, and third-party systems.
• Knowledge of P&C insurance applications and software development life cycles, plus experience using generative AI and AI-powered development tools.

Nice to have

• Experience implementing hirify.global Example Platform solutions for Policy Administration, Billing, or ASW Claims.

Culture & Benefits

• Flexible-first work environment supporting remote, office, and hybrid arrangements.
• Medical, dental, vision, life, disability, FSA, and HSA benefits.
• 401(k) retirement plan with a 6% employer match up to $12,000 annually.
• Paid holidays, vacation, volunteer time, and an Employee Assistance Program.
• Inclusive, collaborative culture focused on respect, learning, transparency, and responsible use of AI.