Customer Success Manager (Strategic Accounts Team, AI/Data/Tech)

Location: Home based in the UK with occasional travel to the London office.

Employment type: Full time, 37.5 hours per week.

Company

hirify.global is an education technology company that helps corporate and government organisations build digital transformation skills through professional education, applied data and digital learning, and the EDUKATE.AI learning platform.

What you will do

• Manage, grow, and retain strategic enterprise accounts by building relationships with senior stakeholders and driving upsell, cross-sell, and repeat business.
• Partner with Account Executives to shape account growth strategies aligned with client goals.
• Deliver QBRs and strategic reviews using data storytelling to communicate value and identify opportunities.
• Coordinate with Delivery, Sales Enablement, and Marketing to ensure a seamless client experience and promote customer success through marketing, events, thought leadership, and case studies.
• Provide HR and L&D stakeholders with updates on learner progress, programme impact, milestones, engagement, and outcomes.
• Identify strategic needs, new use cases, expansion opportunities, and leads for new programmes and audiences, while reporting data-backed ROI.

Requirements

• Proven experience growing and retaining strategic enterprise accounts in digital, data, AI, or technology environments.
• Commercial mindset with the ability to identify and shape revenue opportunities and understand C-suite priorities.
• Strategic and analytical approach, including data storytelling, dashboards, and presentations that connect impact to business priorities.
• Ability to solve complex challenges and navigate ambiguity.
• Customer-focused approach with a commitment to delivering measurable value and a high-quality customer experience.
• Ability to influence and build trust with senior decision-makers in large enterprises.
• Ability to work independently in a high-autonomy, remote-first environment with occasional travel.
• Currently based in the UK and legally entitled to work in the UK.

Nice to have

• Experience using CRM tools such as HubSpot for account workflows and reporting.
• Understanding of strategic enterprise sales methodologies such as MEDDPICC or Sandler.

Culture & Benefits

• Remote-first, home-based working with occasional travel and annual company events.
• 4% matched pension contributions, salary sacrifice option, private medical insurance, cash plan, and up to £30 per month for health and wellbeing.
• 25 days of holiday, flexible bank holidays, birthday leave, volunteering day, and holiday buy-back of up to 10 days per year.
• Enhanced maternity and paternity leave and an Employee Assistance Programme with a dedicated counsellor.
• CPD allowance, quarterly development reflections, team socials, and summer and Christmas events.
• Entrepreneurial, collaborative, transparent, customer-focused, and high-standard working culture.