Customer Success Manager (Strategic Accounts Team)

Location: Home based in the UK, with occasional travel to the London office

Company

hirify.global is an education technology company providing applied data, digital, and AI skills training for corporate and government organisations through its EDUKATE.AI learning platform.

What you will do

• Manage and grow strategic enterprise accounts through retention, upselling, cross-selling, and repeat business.
• Develop account growth strategies with Account Executives and align them with client goals.
• Lead QBRs and strategic reviews using data storytelling to demonstrate programme value and identify opportunities.
• Coordinate with Delivery, Sales Enablement, and Marketing to improve the client experience and promote customer success.
• Provide HR and L&D stakeholders with updates on learner progress, engagement, milestones, and outcomes.
• Identify new strategic needs and use cases, generate leads, and develop written and video customer case studies.

Requirements

• Experience growing and retaining strategic enterprise accounts in digital, data, AI, or technology environments.
• Commercial mindset with the ability to identify revenue opportunities and engage C-suite stakeholders.
• Strong analytical and presentation skills, including data storytelling, dashboards, and ROI reporting.
• Ability to solve complex challenges, navigate ambiguity, and build trust with senior decision-makers.
• Ability to work independently in a remote-first environment and travel occasionally to London.

Nice to have

• Experience with CRM tools such as HubSpot.
• Awareness of strategic enterprise sales methodologies such as MEDDPICC or Sandler.

Culture & Benefits

• 4% matched pension contributions and an optional salary sacrifice scheme.
• 25 days of holiday, flexible bank holidays, a birthday day off, and a holiday buy-back scheme.
• Private medical insurance, a cash plan, a wellbeing allowance of up to £30 per month, and an Employee Assistance Programme.
• Enhanced maternity and paternity leave and one paid volunteering day.
• CPD allowance, quarterly development reflections, company socials, and annual summer and Christmas events.