IT Support Specialist II

TL;DR

IT Support Specialist II (macOS/Jira): Providing dedicated onsite IT support for employees in the New York office, resolving endpoint, SaaS, identity, network, and workplace technology issues with an accent on macOS support, ticket management, and conference room AV. Focus on troubleshooting complex employee technology problems, collaborating on cross-functional escalations, and improving office IT operations.

Location: Onsite in the New York office, United States

Salary: $40.80–$60 USD per hour

Company

hirify.global operates a technology platform connecting consumers, merchants, and delivery providers.

What you will do

• Provide hands-on IT support to employees in the New York office.
• Manage, triage, document, and resolve daily support tickets in Jira.
• Troubleshoot laptops, operating systems, applications, access, Wi-Fi, VPN, peripherals, printers, and workplace tools.
• Support macOS, ChromeOS, Windows, iOS, and Android environments, with core tools including Okta, Google Workspace, Slack, and Zoom.
• Maintain conference room and AV technology, including Zoom Rooms, displays, cameras, microphones, and hybrid meeting setups.
• Collaborate with Networking, Security, AV, Workplace, and Infrastructure teams on escalations, rollouts, office improvements, and process enhancements.

Requirements

• Minimum 3 years of experience in technical support, desktop support, service desk, or IT operations.
• Experience managing IT support tickets with Jira or a similar ticketing system.
• Strong troubleshooting experience with macOS, ChromeOS, Windows, laptops, peripherals, SaaS applications, Wi-Fi, VPN, and conference room technology.
• Experience supporting Google Workspace, Okta identity and MFA workflows, Slack, and Zoom.
• Clear written and verbal communication, strong customer service skills, and the ability to support users with different technical backgrounds.
• Ability to work onsite and move equipment weighing up to 50 lbs.

Nice to have

• Experience with Mosyle, Intune, Jamf, Kandji, or other MDM tools.
• Basic networking and AV troubleshooting experience.
• Familiarity with AI productivity tools such as ChatGPT, Cursor, or Claude.

Culture & Benefits

• Fast-paced, customer-focused environment with cross-functional collaboration.
• 401(k) plan with employer matching.
• Medical, dental, vision, disability, and basic life insurance.
• Paid parental leave, paid time off, paid sick leave, and 11 paid holidays.
• Wellness, commuter, family-forming, and mental health benefits.