Digital Success Lifecycle Programme Manager

Location: Dallas Office, United States

Company

hirify.global develops AI-driven cybersecurity solutions that help organizations detect and respond to evolving cyber threats.

What you will do

• Manage individual Digital Customer Success initiatives and scaled customer journey orchestration.
• Map current and future customer journeys, including automated, digital, and human touchpoints.
• Analyze customer data to identify needs, journey-stage opportunities, retention drivers, and risk signals.
• Design and implement self-service and scaled programs that improve customer health, product adoption, value realization, retention, and growth.
• Coordinate cross-functional stakeholders across Customer Success, Marketing, Product, Sales, Services, Education, and Success Architecture.
• Monitor pilot and existing program performance, prepare strategic recommendations, and guide rollout, optimization, and expansion.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 6–10 years of experience in program management, product management, operations, customer success, management consulting, business analysis, or customer marketing.
• Experience shaping and delivering cross-functional programs globally across multiple customer segments.
• Experience designing outcome-focused programs using data-driven approaches and measuring program impact.
• Strong written and verbal communication, organizational, stakeholder management, and influencing skills.
• Ability to work from the Dallas office in the United States.

Nice to have

• Experience with global scaled and digital programs.
• Experience with Gainsight Journey Orchestrator, Salesforce CRM, or AI program development.
• Data analysis, business management, and leading change in cross-functional environments.

Culture & Benefits

• Values include ownership, collaboration, high standards, urgency, and continuous learning.
• Occasional national and international travel may be required.
• Medical, dental, and vision insurance, including dependent coverage.
• Paid parental leave, life insurance, pet insurance discounts, commuter benefits, and an Employee Assistance Program.
• 401(k) plan.