Senior Manager, Customer Education

Location: Based in Austin, Texas, with the ability to work in the office at least two days per week preferred.

Company

hirify.global provides B2B real estate technology and a shared digital closing platform for homebuyers, sellers, lenders, title and escrow agents, and real estate agents.

What you will do

• Lead a multidisciplinary team across customer content, knowledge management, digital education, and instructor-led training.
• Own the vision, strategy, roadmap, and operating model for hirify.global’s customer education ecosystem.
• Grow and manage the paid customer training service, including pricing, packaging, capacity planning, margins, sales enablement, and P&L.
• Connect hirify.global University, the Knowledge Base, webinars, workshops, self-paced courses, certifications, and live training into a cohesive learning experience.
• Establish content architecture, taxonomy, governance, quality standards, operating processes, and measurement frameworks.
• Partner with Product, Marketing, Customer Success, Support, Sales, Professional Services, Finance, Legal, and Operations to align education with customer and business needs.

Requirements

• 8+ years of experience in customer education, customer training, content strategy, knowledge management, instructional design, professional services, customer success, or a related function.
• 4+ years of people leadership experience, including multidisciplinary or cross-functional teams.
• Experience building and commercializing paid customer training or professional services programs, including pricing, packaging, capacity planning, utilization, and P&L ownership.
• Experience scaling education programs across digital, self-service, one-to-many, and instructor-led formats.
• Strong knowledge of instructional program development, adult learning, content operations, knowledge management, program management, and analytics.
• Based in Austin, Texas, with the ability to work in the office at least two days per week preferred.

Nice to have

• Familiarity with AI-enabled content development, knowledge search, automation, personalization, or digital learning experiences.
• Experience in a complex, regulated, workflow-driven, or vertical SaaS industry.
• Experience launching a paid training program from inception.

Culture & Benefits

• Mission-driven environment focused on using technology to solve real-world problems.
• Comprehensive health plans, a 401(k) program, commuter benefits, parental leave, and flexible time off.
• Professional development support and a robust online onboarding program.
• Biweekly all-hands meetings and internal virtual events.
• Commitment to diversity, equal opportunity, and an inclusive workplace.