Account Manager (Software-as-a-Service)

Location: London, UK Office; hybrid model with three days of working from home per week.

Company

hirify.global develops real estate and property technology software that supports communities, businesses, and property-related operations.

What you will do

• Build trusted relationships with decision-makers and represent MRI professionally.
• Manage a customer portfolio, supporting satisfaction, retention, and revenue growth.
• Recommend solutions, negotiate commercial terms, and identify cross-selling opportunities.
• Achieve quarterly and annual targets in a quota-carrying individual contributor role.
• Maintain regular customer contact through online meetings, calls, and user forums.
• Collaborate with Legal, Sales Operations, Marketing, Development, and Implementation teams while maintaining accurate Salesforce forecasts.

Requirements

• Experience in Account Management, Customer Success, Sales, or another customer-facing role within a SaaS environment.
• Proven ability to build customer relationships and identify retention and growth opportunities.
• Experience with renewals, upselling, cross-selling, and commercial conversations.
• Strong consultative, solution-oriented, communication, presentation, and stakeholder management skills.
• Strong organisation, prioritisation, independence, and ability to work in a target-driven environment.
• Ability to work from the London, UK office under the hybrid working model.

Nice to have

• Experience using CRM platforms such as Salesforce.
• Knowledge of Facilities Management, PropTech, or Real Estate Technology.

Culture & Benefits

• Hybrid work model with three days working from home each week.
• Private Medical Insurance, Health Cash Plan, Income Protection, and a Personal Pension plan.
• 25 days of annual leave plus Bank Holidays and 15 hours of Flex Time Off.
• Parental Leave and support for work-life balance.
• Tuition reimbursement and employee-led diversity and inclusion groups.
• Office breakfasts, quarterly lunches, virtual social events, and the option to work from anywhere in the world for two weeks per year.