Customer Success Manager (Fintech)

Location: Remote - LATAM; must be comfortable working US hours (EST/PST).

Company

hirify.global provides brokerage infrastructure and developer-friendly APIs for stocks, ETFs, options, crypto, fixed income, and 24/5 trading, serving financial institutions globally.

What you will do

• Act as the primary contact for B2B and enterprise customers throughout the lifecycle from launch to renewal.
• Own onboarding, activation, expansion, retention, and renewal activities while developing customer success strategies.
• Monitor customer priorities, shared goals, growth forecasts, account health, and commercial or relationship risks.
• Drive adoption of hirify.global features, identify best practices, and manage internal and external escalations.
• Deliver QBRs and executive reports, serving as a trusted advisor to customer leadership teams.
• Collaborate with Product, Sales, Marketing, Operations, and the Broker Dealer to represent partner needs and influence roadmap priorities.

Requirements

• 4–6 years of experience in customer success and customer relationship management.
• Ability to work remotely from LATAM and work US hours, including EST/PST schedules.
• Understanding of technology concepts including SaaS and APIs.
• FinTech experience, particularly with broker-dealer businesses.
• Ability to manage relationships across companies of different sizes and work independently.
• Ownership, transparency, empathy, accountability, and a partner-first approach.

Nice to have

• Startup mindset in a fast-paced, high-growth environment.
• Experience working with international B2B clients.

Culture & Benefits

• Globally distributed team with members across the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and other locations.
• Health benefits and stock options.
• One-time USD $500 home-office setup allowance for new hires.
• USD $150 monthly stipend via a Brex Card.
• Values centered on curiosity, empathy, accountability, ownership, transparency, and partner-first collaboration.