Product Marketing and Client Experience Manager

Location: Remote (Florida, United States); Monday through Friday, 8am–5pm Eastern Time

Salary: $90,000–$100,000 per year

Company

hirify.global is a humanitarian immigration practice supporting individuals and families seeking safety, stability, and a path forward.

What you will do

• Lead end-to-end client journey mapping, documenting client perceptions, emotions, expectations, and experiences across the full engagement lifecycle.
• Translate Voice of Client research, surveys, interviews, focus groups, sentiment, escalations, and retention data into actionable recommendations and executive-ready reporting.
• Maintain a client insight repository and track cNPS, sentiment, retention, referral, and pain-point resolution metrics.
• Develop gap analyses and prioritize experience improvements based on client impact, revenue implications, feasibility, and strategic alignment.
• Partner with Operations, Legal, Technology, Marketing, Product Development, and Client Services on process improvements, SOPs, and cross-functional execution.
• Support go-to-market planning, product launches, pricing and channel initiatives, positioning, messaging frameworks, and post-launch performance tracking.

Requirements

• 6–10 years of professional experience, including at least 3 years in customer experience, client journey work, legal service operations, product marketing, or a related field.
• Bachelor’s degree in Business, Marketing, Communications, Social Sciences, or a related discipline.
• Experience translating research into customer experience and product marketing recommendations, supporting GTM execution, and tracking post-launch performance.
• Experience defining and reporting CX KPIs such as cNPS, CSAT, retention, and referral metrics.
• Bilingual fluency in English and Spanish is required, including the ability to conduct research and communicate findings in both languages.
• Deep cultural fluency with Hispanic and Latino communities, strong communication and prioritization skills, and proficiency with survey tools, CRM platforms such as Salesforce, and analytics dashboards.

Culture & Benefits

• Client-obsessed culture focused on learning, advocacy, efficiency, nimbleness, creative problem-solving, and high-quality service.
• Collaborative workplace with peer support, accessible leadership, and meaningful work supporting immigrant families.
• 401(k) match and medical, dental, and vision insurance.
• Health Savings Account or Flexible Spending Account options, including Dependent Care FSA.
• Life, disability, hospital indemnity, and employee assistance benefits.
• Calm App subscription and paid time off.