Enterprise Customer Success Manager (HR Tech)

TL;DR

Enterprise Customer Success Manager (HR Tech): Driving adoption, retention, and expansion for an enterprise contingent workforce management platform with an accent on customer success planning, workforce workflows, and integrated talent operations. Focus on solving complex customer challenges, leading executive business reviews, connecting product feedback to R&D, and demonstrating measurable business value.

Location: US - Remote

Salary: $84,000–$119,000 USD base annually; $105,000–$148,750 USD estimated on-target earnings including sales incentives.

Company

hirify.global provides a unified technology and global services platform for sourcing, contracting, managing, and paying contingent talent.

What you will do

• Partner with enterprise customers and hiring managers to achieve workforce goals and drive adoption of the platform.
• Consult on talent sourcing and management, SSO and HRIS integrations, product configuration, workflows, and best practices.
• Build and execute customer success plans, leading regular stakeholder meetings and quarterly business reviews.
• Own retention, churn mitigation, forecasting, and collaboration with Sales on expansion opportunities.
• Provide customer-driven product feedback to R&D and communicate product roadmap updates to customers.
• Collaborate with Sales, Professional Services, Talent Services, Support, Marketing, Product, Engineering, Implementation, Solution Architecture, and User Research.

Requirements

• 3–5+ years of experience in Customer Success, Account Management, or Sales with direct responsibility for retention targets.
• Experience working with large enterprise customers and meeting or exceeding retention and business KPI targets.
• Strong consultative, discovery, communication, presentation, and creative problem-solving skills.
• Experience leading client meetings, quarterly business reviews, and product training sessions.
• Ability to use data for storytelling and recommendations, manage multiple projects, and collaborate in a matrix environment.
• Availability for some travel to visit key customer stakeholders in person.

Nice to have

• Experience with consumption-based business models.
• Background in HR technology, talent acquisition, staffing, VMS, or MSP industries.

Culture & Benefits

• Startup-like agility combined with global enterprise impact.
• Culture centered on trust, innovation, curiosity, excellence, ownership, accountability, and collaboration.
• Comprehensive medical coverage for employees and families.
• Unlimited paid time off, 401(k) with matching, and 12 weeks of paid parental leave.