Customer Success Manager (B2B SaaS)

TL;DR

Customer Success Manager (B2B SaaS): Guiding enterprise customers through onboarding, adoption, value optimization, and renewal journeys with an accent on customer health, enablement, and cross-functional delivery. Focus on monitoring churn risks, resolving complex account issues, improving retention, and helping customers achieve measurable business outcomes through hirify.global’s employee communications platform.

Location: Remote within the UK.

Company

hirify.global provides an intelligent employee communications platform that helps large enterprises engage their workforces and improve the employee experience.

What you will do

• Guide assigned enterprise customers through defined journey milestones and business outcomes.
• Create actionable customer plans, provide enablement, and support effective use of the platform.
• Monitor customer health, respond to risk triggers, and execute plays to reduce churn.
• Coordinate with Support, Engineering, Product, Business Value Consultants, and Account Management to resolve issues and optimize value.
• Support onboarding, renewals, and expansion opportunities while contributing to strong gross retention.

Requirements

• Three or more years of experience in customer-facing Customer Success or Professional Services roles within a B2B SaaS company.
• Bachelor’s degree in Business Administration, Communications, or a related field, or equivalent professional experience.
• Knowledge of internal communications and HR technology, including Microsoft 365, SharePoint, Teams, intranets, Workday, PeopleSoft, HRIS, and SSO systems.
• Experience supporting onboarding, renewals, and expansion processes for customers.
• Strong communication, stakeholder management, collaboration, and project management skills.
• Ability to work with senior executives, manage risks, and deliver projects within scope, budget, and timeline.

Culture & Benefits

• Remote work within the UK in an entrepreneurial, fast-paced, and inclusive environment.
• Excellent paid time off program and health benefits.
• Casual and friendly workplace culture with opportunities for personal and professional growth.
• High-growth environment where ideas are encouraged and employees are expected to thrive amid ambiguity and change.