Supervisor, Monitored Retrieval Tool (MRT) Bench

Location: Virtual — United States

Salary: $24–$25 per hour

Company

hirify.global provides medical records and release-of-information services supported by technology and operational workflows.

What you will do

• Distribute daily workflow and coordinate assignments for the MRT team supporting multiple client accounts.
• Supervise staff utilization, provide coaching and real-time feedback, and escalate recurring performance issues.
• Extract and format report data, load inventory into MRT software, initiate bot processing, and review finalized output.
• Track remote access, onboard new client access, and support access request processes.
• Process medical ROI requests while maintaining productivity, accuracy, and client-specific standards.
• Maintain trackers, Excel spreadsheets, workflow documentation, and inventory accuracy.

Requirements

• High school diploma or GED required; some college coursework preferred.
• At least four years of experience in medical records management, preferably in healthcare.
• Ability to understand and follow HIPAA, HITECH, and applicable state and federal requirements for PHI release.
• Proficiency with Microsoft Office, especially Excel formulas, documentation, and reporting.
• Ability to navigate multiple systems, manage workflows, and troubleshoot processing issues independently.
• Strong data-entry accuracy, analytical ability, attention to detail, and written and verbal communication skills.

Culture & Benefits

• Remote work arrangement based in the United States.
• Supervisor duties comprise approximately 60% of the role, with records processing comprising 40%.
• Training sessions and support for onboarding new hires are included as needed.
• Work includes collaboration with clients, hirify.global management, associates, and the MRT team.