IT Operations Center Technician

Location: Remote within the USA; final-round interviews are held on-site in Chattanooga, Tennessee. Tuesday–Saturday, 3:30 p.m. to midnight EST, with rotating weekend, holiday, and overtime assignments.

Company

hirify.global provides health insurance and operates business-critical enterprise technology systems.

What you will do

• Monitor production environments and respond to operational alerts.
• Perform first-level event triage, including running scripts to restart system processes and services.
• Analyze, diagnose, and resolve system errors, malfunctions, misconfigurations, and job stoppages.
• Process output from nightly batch operations and support scheduled and unscheduled batch processing.
• Rename, catalog, and uncatalog data sets on tapes and disks.
• Support continuous 24/7/365 operations, including rotating weekend, holiday, and overtime assignments.

Requirements

• Associate degree in Business or Computer Science, or equivalent technical experience.
• At least one year of technical experience with proven understanding of ITIL.
• Working knowledge of mainframe processes, workload automation tools, enterprise monitoring tools, and ticketing systems.
• Working knowledge of Windows and Unix operating systems, including AIX, Solaris, or HPUX.
• Strong troubleshooting, analytical, communication, conflict-management, and problem-solving skills.
• Must be available for flexible shifts in a 24/7/365 environment and must be authorized to work in the USA without sponsorship.

Nice to have

• Prior experience in IT support, help desk, technical support, production support, or incident management.
• Experience in customer service or an operations-focused environment.
• Basic understanding of networking and enterprise technology environments.

Culture & Benefits

• Remote, work-from-home position within the USA.
• Collaborative, customer-focused operations environment.
• Opportunity to gain hands-on experience in enterprise operations, systems monitoring, incident response, and troubleshooting.
• Occasional overtime and holiday coverage are required to support continuous operations.