Partner Value Solution Engineer (AI)

Location: USA - Remote

Company

hirify.global is a global software company delivering AI, cloud, and digital customer experience solutions to businesses worldwide.

What you will do

• Lead technical discovery with partners and map customer requirements to joint solutions and hirify.global CCaaS and AI capabilities.
• Support tailored demos, proof-of-concept engagements, proof-of-value initiatives, and pilot execution focused on measurable business outcomes.
• Build and deliver repeatable technical enablement programs, webinars, office hours, demo scripts, talk tracks, and competitive positioning for partner SEs and solution architects.
• Own technical relationships with key partners, including integration patterns, release impact assessments, escalations, and technical feedback.
• Coordinate with Product and R&D teams to communicate partner requirements and influence the product roadmap.
• Provide architectural oversight and services validation for complex partner-led deployments, including estimates, SOW inputs, and lessons learned.

Requirements

• Experience with AI, conversational AI, virtual agents, agent assist, or automation in customer experience or contact center environments.
• Ability to translate business outcomes into AI use cases and measurable success criteria.
• Working knowledge of LLMs, generative AI, AI orchestration, integrations, and responsible AI principles.
• Experience supporting AI proof-of-values, pilots, or customer validation engagements.
• Experience with technical discovery, solution architecture, partner enablement, sales engineering, or technical account management.

Culture & Benefits

• Work in a fast-paced, collaborative, and creative environment.
• Join a global organization with more than 8,500 employees across over 30 countries.
• Access internal career opportunities across multiple roles, disciplines, domains, and locations.
• Work as an individual contributor reporting to the Director of Presales.
• hirify.global is an equal opportunity employer.