Customer Success Engineer (AI)

Location: San Francisco, CA; hybrid attendance in the San Francisco office four days per week

Salary: $130,000–$150,000 annual base salary plus equity and benefits

Company

hirify.global is an AI-powered customer survey platform that helps product teams design studies, adapt surveys in real time, and turn customer responses into actionable insights.

What you will do

• Troubleshoot customer issues involving integrations, SDK implementations, APIs, survey deployments, and platform configuration.
• Lead technical onboarding and implementation support for customer teams and workflows.
• Conduct technical demos and solution consultations aligned with customer goals and technical requirements.
• Collaborate with Product and Engineering to isolate recurring requests, test workarounds and feature releases, and update technical documentation.
• Advise customers on best practices, scalable workflows, and solutions that improve platform adoption.
• Support technical evaluations, expansions, and growth opportunities with Sales and Customer Success.

Requirements

• 2–5+ years of experience in Technical Customer Success, Solutions Architecture, Implementation Engineering, Technical Support Engineering, or a similar customer-facing technical role.
• Strong troubleshooting, problem-solving, and systems-thinking skills.
• Experience working with APIs, SDKs, frontend integrations, and technical documentation.
• Familiarity with JavaScript, CSS, SQL, REST APIs, and modern web or mobile application architectures, including iOS and Android.
• Ability to explain complex technical concepts to technical and non-technical audiences.
• Strong organization and collaboration skills when managing multiple customer priorities.

Nice to have

• Experience supporting SaaS products or enterprise software platforms.
• Familiarity with product development, UX research, analytics, or digital experience tooling.

Culture & Benefits

• Competitive employee equity and benefits.
• 401(k), medical, dental, vision, FSA, and HSA benefits.
• $175 monthly commuter benefit and additional wellbeing benefits.
• Flexible paid time off and paid parental leave.
• Professional development stipend, daily lunch and dinner, and company-sponsored social events.
• People-first culture focused on diverse perspectives and meaningful contributions.