Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Guiding enterprise customers through automation and agentic AI adoption, value realization, and long-term digital transformation with an accent on executive partnerships, complex program governance, and measurable business outcomes. Focus on leading multi-workstream transformation programs, translating technical capabilities into business value, and coordinating cross-functional teams to drive retention and expansion.

Location: Remote within Rhode Island; US Citizenship required

Company

hirify.global develops enterprise automation software and agentic AI solutions that help organizations transform how they work.

What you will do

• Build trusted relationships with C-suite executives, operational leaders, IT stakeholders, and business teams.
• Advise customers on automation and agentic AI adoption, success planning, value realization, retention, and expansion.
• Lead complex transformation programs spanning business, operations, technology, and change management.
• Establish governance structures, success metrics, risk frameworks, and executive reporting.
• Coordinate Sales, Professional Services, Solution Engineering, Support, Product, and partner resources.
• Identify scalable automation opportunities and communicate measurable business outcomes to executive and operational audiences.

Requirements

• 10+ years of experience in Customer Success, Program Management, Management Consulting, Strategic Account Management, or related customer-facing roles.
• Experience leading large-scale, multi-workstream programs with cross-functional stakeholders and executive governance.
• Strong communication, presentation, facilitation, stakeholder management, and executive influence skills.
• Experience building business cases, managing risk, aligning organizations, and achieving measurable customer outcomes.
• Ability to discuss automation, AI, cloud technologies, and enterprise software with business and technical audiences.
• US Citizenship required; bachelor's degree required.

Nice to have

• Experience in enterprise organizations, enterprise IT, digital transformation, or operational excellence.
• Background in management or transformation consulting and enterprise program leadership.
• Experience with SaaS, automation, AI, workflow, or digital transformation platforms.
• Advanced degree.

Culture & Benefits

• Flexible work arrangements may vary according to business and role requirements.
• Inclusive workplace with equal employment opportunities and support for reasonable accommodations.
• Applications are reviewed on a rolling basis, and the requisition may close once a qualified candidate is selected.