Team Lead, Customer Success Enterprise (Strategic Customer Success Team) (MarTech)

Location: London, United Kingdom

Company

hirify.global is a brand visibility SaaS platform providing AI-driven insights across SEO, search optimization, content marketing, paid media, and social strategy.

What you will do

• Lead and develop a team of Customer Success Managers across EMEA, coaching performance against retention and growth targets.
• Manage a portfolio of 10–15 strategic commercial customers and build trusted executive relationships.
• Own renewal and expansion strategies with Sales, support complex escalations, and mitigate churn risk.
• Coach CSMs on strategic account planning, pipeline management, executive engagement, and QBR delivery.
• Translate enterprise customer success frameworks, workflow mapping, and ROI-driven business reviews into scalable playbooks.
• Partner with Sales, Product, and Marketing to improve adoption, address product barriers, and drive measurable customer outcomes.

Requirements

• 7+ years of experience in Customer Success, Account Management, or related roles in SaaS or MarTech.
• 2+ years of people management or team leadership experience.
• Exceptional experience in pipeline management, commercial contract negotiations, and strategic account planning.
• Proven success driving renewals, retention, and expansion revenue for commercial customers with complex stakeholder structures.
• Strong analytical, communication, and presentation skills, including the ability to deliver executive-level insights.
• Deep expertise in MarTech and SEO, including digital marketing ROI, SEO, SEM, content marketing, analytics, CRM, and marketing automation.

Nice to have

• Experience with enterprise SEO and competitive intelligence platforms.
• Experience supporting large global brands in highly matrixed organizations.
• Experience with pipeline forecasting, digital lifecycle programs, or customer engagement automation.

Culture & Benefits

• Global team distributed across 40+ locations.
• Online and offline onboarding bootcamps.
• Uncapped commissions and quota attainment visibility.
• Employee Support Program, family financial aid, employee resource groups, and hobby and team-building budgets.
• Career growth opportunities and recognition programs including President’s Club.

Hiring process

• Applications are reviewed by the Talent Acquisition team, with feedback targeted within three working days.
• Interviews explore the candidate’s background, working style, and personality in detail.
• Online interviews are conducted with camera enabled and may include screen sharing.