Sr Customer Success Manager (Tech Partnerships)

Location: Hybrid position requiring two days per week in the New York City office.

Salary: $107,500–$133,500 annual base salary, with target variable compensation of 20% and approximate OTE of $129,000–$160,200.

Company

hirify.global is a data collaboration platform helping global brands and technology partners connect and activate data while protecting privacy and consumer trust.

What you will do

• Own post-sale relationships for a portfolio of strategic technology platform partners, driving adoption, retention, renewals, and expansion.
• Develop multi-year joint success plans aligned with partner products, go-to-market strategies, and customer objectives.
• Lead strategic business reviews and executive meetings using platform performance, usage, and measurement data to shape recommendations and roadmaps.
• Coordinate Product, Solutions, Support, Legal, Commercial, and Engineering resources to deliver integrations and resolve escalated issues.
• Analyze account health, identify risks and growth opportunities, and forecast renewal and expansion motions with Sales.
• Represent partner feedback internally and improve Customer Success playbooks, tooling, health frameworks, and engagement models.

Requirements

• 5+ years of client-facing experience in Customer Success, Account Management, Partner Management, or a similar role within SaaS, adtech, martech, or data and analytics.
• Proven success managing complex strategic accounts or partnerships with measurable impact on retention, expansion, and customer satisfaction.
• Strong understanding of digital advertising and marketing technology ecosystems, including DSPs, SSPs, CDPs, clean rooms, cloud data warehouses, or measurement platforms.
• Experience discussing APIs, integrations, data flows, and platform configuration with technical stakeholders.
• Ability to build senior-level relationships, influence without direct authority, lead cross-functional initiatives, and communicate complex topics clearly.
• Bachelor’s degree or equivalent practical experience, with strong organization and data-driven decision-making skills.

Nice to have

• Experience with technology partnerships, ecosystems, or strategic alliances in B2B SaaS.
• Knowledge of identity resolution, data collaboration, privacy-preserving technologies, and authenticated addressability.
• Exposure to AWS, GCP, Azure, Snowflake, Databricks, or BigQuery in a customer-facing context.
• Experience with adtech or martech platforms and legal, compliance, or data governance considerations.
• Experience mentoring colleagues or improving operational playbooks in a highly matrixed organization.

Culture & Benefits

• Collaborative environment with distributed teams across nine countries and four continents.
• Flexible paid time off, paid holidays, work-from-home options, and paid parental leave.
• Medical, dental, vision, life, disability, employee assistance, voluntary benefits, and lifestyle perks.
• 401(k) matching at a 1:1 rate up to 6% of salary.
• Virtual and in-person events, including game nights, happy hours, camping trips, and sports leagues.