Customer Success Manager (MENA)

TL;DR

Customer Success Manager (MENA): Managing long-term retention and health of a portfolio of accounts in the MENA region with an accent on relationship building, solution adoption, and driving business outcomes. Focus on collaborating with account teams to ensure customer value, managing renewals, and acting as the voice of the customer for product feedback.

Location: Must be based in the United Kingdom

Company

hirify.global is a global leader in consumer and media intelligence, engagement, and communication solutions, empowering professionals to understand and connect with their audiences.

What you will do

• Own retention across a customer portfolio, managing renewals and QBRs in collaboration with Account Managers.
• Build trusted relationships with executive stakeholders to align solutions with long-term business strategies.
• Drive customer adoption through onboarding, training, and best practice initiatives.
• Expand account value by increasing platform usage across teams and departments.
• Act as the customer's voice by escalating product feedback and managing roadmap expectations.
• Orchestrate cross-functional account teams to deliver a seamless customer experience.

Requirements

• 3+ years of experience in a Customer Success role, ideally within SaaS.
• Professional or native proficiency in Arabic is required.
• Must be based in the United Kingdom.
• Proven track record of managing commercial/retention targets and strategic account plans.
• Strong understanding of social media platforms and social listening tools.
• Experience with CRM and customer success tools like Salesforce or Gainsight.

Culture & Benefits

• hirify.global Group Personal Pension Scheme and Life Assurance.
• Healthcare cash plan, dental insurance, and virtual GP services.
• Gym subsidy and Cycle to Work scheme.
• Employee Assistance Programme (EAP) and eye care support.
• Access to BenefitHub for retail discounts and charitable giving programs.