Customer Success Manager (AdTech)

Location: New York, United States. Options for working from home are available as part of the benefits package.

Salary: $95,000–$111,500 annual base compensation, with the final offer determined by experience, skills, geography, and internal equity.

Company

hirify.global is a data collaboration platform helping brands, technology companies, banks, retailers, and healthcare organizations connect and activate first-party data while maintaining privacy and compliance.

What you will do

• Own post-sale relationships with strategic technology platform partners and drive adoption, renewals, retention, and expansion.
• Develop joint success plans across six-, twelve-, and eighteen-month horizons.
• Lead strategic business reviews and executive check-ins using platform performance, usage, and measurement data.
• Coordinate Product, Solutions, Support, Legal, Commercial, and Engineering resources to deliver integrations and resolve issues.
• Advise partners on identity, data collaboration, addressability, and privacy-safe activation.
• Represent partner feedback in product roadmap, enablement, playbook, and process improvements.

Requirements

• 2+ years of client-facing experience in Customer Success, Account Management, Partner Management, or a related role within SaaS, adtech, martech, or data and analytics.
• Experience managing complex strategic accounts or partnerships with measurable retention, expansion, and customer satisfaction outcomes.
• Strong understanding of digital advertising or marketing technology ecosystems, including DSPs, SSPs, CDPs, clean rooms, cloud data warehouses, or measurement platforms.
• Comfort discussing APIs, integrations, data flows, and platform configuration with technical stakeholders.
• Ability to build senior-stakeholder relationships, influence without direct authority, and lead cross-functional initiatives.
• Bachelor’s degree or equivalent practical experience, with strong communication, organization, and data analysis skills.

Nice to have

• Experience with technology partnerships, ecosystems, or strategic alliances in B2B SaaS.
• Knowledge of identity resolution, privacy-preserving technologies, and authenticated addressability.
• Exposure to AWS, GCP, Azure, Snowflake, Databricks, or BigQuery.
• Experience with legal, compliance, and data governance considerations.
• Mentoring experience or a background in operational improvement and playbook development.

Culture & Benefits

• Flexible paid time off, paid holidays, work-from-home options, and paid parental leave.
• Medical, dental, vision, life and disability coverage, employee assistance, voluntary benefits, and wellness programs.
• 401(k) matching at a 1:1 rate up to 6% of salary.
• Collaborative, distributed organization operating across nine countries and four continents.
• In-person and virtual events, including game nights, happy hours, camping trips, and sports leagues.