Strategic Customer Success Manager (SaaS)

Location: Remote eligible in the United Kingdom

Company

Bluebeam develops cloud collaboration and construction technology solutions used by more than 3 million people worldwide and is part of hirify.global.

What you will do

• Own the operational strategy for a portfolio of 10–16 strategic customers.
• Partner with Account Management to support commercial goals and expansion opportunities.
• Identify and mitigate churn risks across the customer portfolio.
• Enable solution adoption and advance user proficiency.
• Identify efficiency opportunities and build customer relationships that support references.

Requirements

• Proven experience in SaaS solution consulting, technical sales, or customer success management.
• Consultative approach with the ability to design tailored solutions using data, discovery, and conversational insight.
• Excellent communication skills, including the ability to explain complex concepts clearly across different communication tools and learning styles.
• Strong collaboration skills and the ability to involve multiple stakeholders in proactive decision-making.
• Strong time-management skills, including scheduling, deadline delivery, and consistent communication.

Nice to have

• AEC/O industry experience.
• Bluebeam Revu and advanced solutions expertise.
• Project management or consulting experience.
• European language skills.
• Published work, industry contributions, or speaking experience as an AEC expert, particularly in the public sector.

Culture & Benefits

• Remote-eligible working arrangement.
• Inclusive environment focused on diversity, equity, inclusion, belonging, and accessibility.
• Customer-focused product development for the construction industry.
• Equal opportunity workplace.