Senior Associate, Workforce Planning

Location: Mexico City, Mexico

Company

hirify.global operates a global delivery platform and support center network serving consumers, merchants, and dashers.

What you will do

• Build and maintain monthly, weekly, daily, and interval-level support capacity plans for a large 24/7/365 organization.
• Forecast incoming support contacts using delivery volume and consumer and dasher onboarding data.
• Analyze historical data, seasonality trends, and staffing utilization to improve forecast accuracy and operational efficiency.
• Guide short-term staffing adjustments and work with operations teams to address staffing gaps and optimize implementation.
• Partner with Real Time Analysts and cross-functional teams across integrity, customer experience, product, engineering, and tools.
• Develop recommendations from data analysis through budgeting, testing, implementation, and measurement of results.

Requirements

• 4+ years of post-graduate experience in operations, strategy, consulting, banking, technology, or a related field.
• Strong analytical and data-driven problem-solving skills, including experience modeling in Excel or Google Sheets.
• Ability to work with SQL and use data to produce insights and recommendations.
• Excellent written and verbal communication, organization, attention to detail, and follow-through.
• Ability to manage multiple deadlines in a fast-paced, constantly changing, team-oriented environment.
• Experience succeeding across diverse cultures and handling complex operational problems.

Culture & Benefits

• Team-oriented environment with a rapid pace and changing priorities.
• Ownership and empowerment to make decisions and drive outcomes.
• Focus on quality, continuous improvement, and measurable customer experience results.