People Shared Services Representative, Support II

Location: Mexico City, Mexico; hybrid schedule with 3 days in the office and 2 remote

Company

hirify.global develops smart solutions that help organizations, employees, customers, and partners work more effectively.

What you will do

• Serve as a first point of contact for employees and former employees regarding HR policies, processes, benefits, and programs.
• Receive, document, manage, research, and resolve inquiries through the People Team Service Center case management system.
• Use ServiceNow, ADP, Workday, Oracle Cloud, Degreed, SharePoint, and other internal tools to answer questions and maintain employee records.
• Manage onboarding, rewards administration support, payroll data preparation, and internal or external audit documentation.
• Identify opportunities to improve HR processes, policies, procedures, and content management in collaboration with senior People Team members and regional centers of excellence.

Requirements

• High school diploma or GED.
• At least 2 years of experience in a customer-facing or employee-facing environment.
• Excellent verbal and written communication, listening, questioning, and issue-assessment skills.
• Ability to follow documented policies and procedures, manage multiple priorities, adapt to change, and determine appropriate escalation points.
• Professional and friendly approach when communicating with employees by email, phone, and in person.
• Must work from Mexico City on a hybrid schedule with 3 office days and 2 remote days.

Nice to have

• Associate or bachelor’s degree.
• HR or HR Shared Services experience.
• Workday experience.
• Bilingual Spanish or French.

Culture & Benefits

• Hybrid work with adaptable hours.
• Summer Flex Fridays and Focus Fridays.
• Annual companywide well-being day.
• Environment focused on learning, collaboration, inclusion, and professional growth.